As an IT Service Management consultant I work with C-level Executives and Senior IT Managers across a variety of business sectors to provide effective IT
operating models, service designs and improvement solutions through the application of IT Service Management (ITSM) practices which enables their IT organisations to create additional value from
their investments in IT.
Using a background with a wealth of IT experience, I also undertake interim project or operational management roles across the delivery lifecycle. Working closely with senior leadership teams, programme and project managers, support staff and supplier teams to enable the successful delivery of change or to stabilise IT service performance in their organisations.
Key areas of expertise cover a wide range of Service Management frameworks including all 5 ITIL v3 Life Cycle Stages, CoBIT, ISO20000, ISO27000 and MOF.
serviceWORX provides a range of product-independent best practice consulting and training to help you devise, plan and realize an IT Service Management (ITSM) strategy based on industry best
practicesthat delivers real business value to your organization.
Our ITSM consulting services focus on how your organization can apply best practices in a practical way to achieve results:
Identify and prioritize opportunities for improvement
Bring focus to your ITSM/ITIL project
Build a convincing business case for ITSM/ITIL
Design, document and implement efficient supporting processes
Help you to achieve and maintain ISO/IEC 20000 accreditation